Returns & Refunds Policy
At Sex Toys Erotica, we want you to shop with confidence. Your privacy, safety, and satisfaction are our top priorities. Please read our Returns & Refunds Policy carefully before making a purchase.
1. Health & Safety – Important Notice
Due to health and safety reasons, we cannot restock or resell returned items.
- Intimate products (sex toys and adult items) cannot be returned or exchanged for change of mind.
- Returns are only accepted for faulty, damaged, or incorrectly supplied items.
2. Returns of Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, we will gladly assist you:
- Contact our Customer Service team via email within 14 days of delivery with:Order numberPhotos or videos of the issue
- Return shipping is the responsibility of the customer unless the error is on our part.
- If the same item is unavailable, we will issue store credit to use on the Sex Toys Erotica website.
- Postage fees already paid will not be refunded.
Before Returning an Item
Most issues are battery-related, not product faults. Please check the following before requesting a return:
- Batteries are inserted correctly
- Batteries are fully charged (use fresh, heavy-duty batteries if possible)
- Rechargeable batteries are fully charged
- Plastic battery casing has not been removed
- Battery compartment is securely closed
- Hold the controls for 3–5 seconds to turn the toy on
If the item still does not work after these checks, please contact us for further assistance.
Note: If a returned item is found to be in working order, a postage fee will apply for its return to you.
3. Change of Mind / Incorrect Purchases
- Please choose carefully before purchasing due to the intimate nature of adult products.
- We cannot accept returns or exchanges for change of mind or incorrect purchases.
4. Order Cancellation Before Shipping
- Orders can only be cancelled if requested before processing and dispatch.
- Contact us immediately with your order number and name.
- A 15% cancellation fee applies to products and shipping costs.
- If eligible, a store credit will be issued after applicable fees are deducted.
5. Returns Due to Incorrect Delivery or Non-Pickup
- If an incorrect address is provided or a parcel is not picked up, a $15 returns fee applies.
- Reshipment fees will also apply.
- If you decide not to keep the items, we offer store credit minus:Original postage paid15% restocking/administration fee$15 return freight cost
6. Product Warranties
- Some products come with manufacturer warranties (often 1 year or more).
- A copy of your purchase receipt is required for warranty claims.
- Replacement is provided according to the manufacturer’s terms.
Important: Before returning, please email us with details and photos/videos for assessment.
- Sex Toys Erotica reserves the right to refuse a refund or exchange if requirements are not met.
7. Contact Us
For returns or questions, please email: steadultstore@mail.com
ABN: 5156 463 211
