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Refund policy

At Sex Toys Erotica, we want you to shop with confidence. Your privacy, safety, and satisfaction are our top priorities. Please read our Returns & Refunds Policy carefully before making a purchase.

1. Health & Safety – Important Notice

Due to health and safety reasons, we cannot restock or resell returned items.

  • Intimate products (sex toys and adult items) cannot be returned or exchanged for change of mind
  • Returns are only accepted for faulty, damaged, or incorrectly supplied items.

2. Returns of Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we will gladly assist you. Contact our Customer Service team via email within 14 days of delivery with:

  • Order number
  • Photos or videos of the issue
  • Return shipping is the responsibility of the customer unless the error is on our part.
  • If the same item is unavailable, we will issue store credit to use on the Sex Toys Erotica website.
  • Postage fees already paid will not be refunded.

Before Returning an Item

Most issues are battery-related, not product faults. Please check the following before requesting a return:

  • Batteries are inserted correctly
  • Batteries are fully charged (use fresh, heavy-duty batteries if possible)
  • Rechargeable batteries are fully charged
  • Plastic battery casing has not been removed
  • Battery compartment is securely closed
  • Hold the controls for 3–5 seconds to turn the toy on
  • If the item still does not work after these checks, please contact us for further assistance.

Note: If a returned item is found to be in working order, a postage fee will apply for its return to you.

3. Change of Mind / Incorrect Purchases

  • Please choose carefully before purchasing due to the intimate nature of adult products.
  • We cannot accept returns or exchanges for change of mind or incorrect purchases.

4. Can I Add An Item To My Order After I Have Placed It? Can I Cancel My Order?

  • Due to our fast processing times we are unable to amend or cancel an order once it has been placed.

5. Returns Due to Incorrect Delivery or Non-Pickup

  • If an incorrect address is provided or a parcel is not picked up, a $15 returns fee applies.
  • Reshipment fees will also apply.

If you decide not to keep the items, we offer store credit minus:

  • Original postage paid
  • 15% restocking/administration fee
  • $15 return freight cost

6. Product Warranties

  • Some products come with manufacturer warranties (often 1 year or more).
  • A copy of your purchase receipt is required for warranty claims.
  • Replacement is provided according to the manufacturer’s terms.

Important: Before returning, please email us with details and photos/videos for assessment.

Sex Toys Erotica reserves the right to refuse a refund or exchange if requirements are not met.

7. Contact Us

For returns or questions, please email: steadultstore@mail.com

ABN: 5156 463 211