Shipping & Delivery Policy

General Information 

We endeavor to process your order within 24 hours. Please allow up to 2-3 days handling time. Public holidays, the school holiday period, or unforeseen circumstances may further delay deliveries.  

All orders are sent via Australian post within Australia during normal business hours. Your order will be discreetly and securely packaged in plain satchels/boxes and will not include references relating to the product purchased or site name purchased from. For discretionary reasons, the sender’s name will not be displayed on your parcel. 

Shipments outside metropolitan areas which are in isolated areas may take a little longer to be delivered.  All deliveries include parcel tracking so you can check the delivery status of your order at any time most convenient to you. Tracking information is emailed to you once your order has been shipped.

Large heavy items may incur additional shipping fees. If additional shipping costs are required, then we will notify you via email or phone upon purchase. We will wait until confirmation before proceeding with orders.

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the postal service worker, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service. For more information on what to do if think your parcel is lost or missing visit the Australia Post find a missing item information page.

If the goods are returned to us for reason of unacceptance of delivery or incorrect address given, or any other unforeseen reason, the customer will be charged additional delivery fees to resend the parcel. 

Please advise upon receiving your parcel if there are any missing items. Orders are tracked, an email will be issued with a link on the day of dispatch. 

If a return is required, we will give you a returns address which will be discreet and not associated with our adult shop Sex Toys Erotica. All payments made online will show *SP HEALTHCO on your bank statement, your privacy will always be our first priority. 

Australian Deliveries

  • Express Shipping on orders will arrive approximately 1-3 business days depending on location.
  • FREE Express Shipping on orders of $100 & over. 
  • Express Shipping for orders under $100 - $15. 
  • Shipping within Australia is through Australia Express Post. 

New Zealand Deliveries

  • Express Shipping on orders will arrive approximately between 4-7 business days depending on your location. 
  • FREE Express Shipping on orders of $120 & over. 
  • Express Shipping for orders under $120 - $15.00.

Any orders we receive from any other countries other than Australia and New Zealand will be automatically cancelled and refunded.

 If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel. 

For more information please don't hesitate to contact us.