Returns & Refunds Policy

At Sex Toys Erotica, we want you to shop with confidence. Your privacy, safety, and satisfaction are our top priorities. Please read our Returns & Refunds Policy carefully before making a purchase.

1. Health & Safety – Important Notice

Due to health and safety reasons, we cannot restock or resell returned items.

  • Intimate products (sex toys and adult items) cannot be returned or exchanged for change of mind.

  • Returns are only accepted for faulty, damaged, or incorrectly supplied items.

2. Returns of Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we will gladly assist you:

  • Contact our Customer Service team via email within 14 days of delivery with:

    • Order number

    • Photos or videos of the issue

  • Return shipping is the responsibility of the customer unless the error is on our part.

  • If the same item is unavailable, we will issue store credit to use on the Sex Toys Erotica website.

  • Postage fees already paid will not be refunded.

Before Returning an Item

Most issues are battery-related, not product faults. Please check the following before requesting a return:

  • Batteries are inserted correctly

  • Batteries are fully charged (use fresh, heavy-duty batteries if possible)

  • Rechargeable batteries are fully charged

  • Plastic battery casing has not been removed

  • Battery compartment is securely closed

  • Hold the controls for 3–5 seconds to turn the toy on

If the item still does not work after these checks, please contact us for further assistance.

Note: If a returned item is found to be in working order, a postage fee will apply for its return to you.

3. Change of Mind / Incorrect Purchases

  • Please choose carefully before purchasing due to the intimate nature of adult products.

  • We cannot accept returns or exchanges for change of mind or incorrect purchases.

4. Order Cancellation Before Shipping

  • Orders can only be cancelled if requested before processing and dispatch.

  • Contact us immediately with your order number and name.

  • A 15% cancellation fee applies to products and shipping costs.

  • If eligible, a store credit will be issued after applicable fees are deducted.

5. Returns Due to Incorrect Delivery or Non-Pickup

  • If an incorrect address is provided or a parcel is not picked up, a $15 returns fee applies.

  • Reshipment fees will also apply.

  • If you decide not to keep the items, we offer store credit minus:

    • Original postage paid

    • 15% restocking/administration fee

    • $15 return freight cost

6. Product Warranties

  • Some products come with manufacturer warranties (often 1 year or more).

  • A copy of your purchase receipt is required for warranty claims.

  • Replacement is provided according to the manufacturer’s terms.

Important: Before returning, please email us with details and photos/videos for assessment.

  • Sex Toys Erotica reserves the right to refuse a refund or exchange if requirements are not met.

7. Contact Us

For returns or questions, please email: steadultstore@mail.com

ABN: 5156 463 211