Returns & Refunds Policy

At Sex Toys Erotica, we want you to shop with confidence. Your privacy, safety, and satisfaction are our top priorities. Please read our Returns & Refunds Policy carefully before making a purchase.

1. Health & Safety – Important Notice

Due to health and safety reasons, we cannot restock or resell returned items.

• Intimate products (sex toys and adult items) cannot be returned or exchanged for change of mind.

• Returns are only accepted for faulty, damaged, or incorrectly supplied items.

2. Returns of Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we will gladly assist you:

• Contact our Customer Service team via email within 14 days of delivery with:

  • Order number

  • Photos or videos of the issue

• Return shipping is the responsibility of the customer unless the error is on our part.

• If the same item is unavailable, we will issue store credit to use on the Sex Toys Erotica website.

• Postage fees already paid will not be refunded.

Before Returning an Item

Most issues are battery-related, not product faults. Please check the following before requesting a return:

• Batteries are inserted correctly

• Batteries are fully charged (use fresh, heavy-duty batteries if possible)

• Rechargeable batteries are fully charged

• Plastic battery casing has not been removed

• Battery compartment is securely closed

• Hold the controls for 3–5 seconds to turn the toy on

If the item still does not work after these checks, please contact us for further assistance.

Note: If a returned item is found to be in working order, a postage fee will apply for its return to you.

3. Change of Mind / Incorrect Purchases

• Please choose carefully before purchasing due to the intimate nature of adult products.

• We cannot accept returns or exchanges for change of mind or incorrect purchases.

4. Can I Add An Item To My Order After I Have Placed It? Can I Cancel My Order?

• Due to our fast processing times we are unable to amend or cancel an order once it has been placed.

5. Returns Due to Incorrect Delivery or Non-Pickup

• If an incorrect address is provided or a parcel is not picked up, a $15 returns fee applies.

• Reshipment fees will also apply.

• If you decide not to keep the items, we offer store credit minus:

  • Original postage paid

  • 15% restocking/administration fee

  • $15 return freight cost

6. Product Warranties

• Some products come with manufacturer warranties (often 1 year or more).

• A copy of your purchase receipt is required for warranty claims.

• Replacement is provided according to the manufacturer’s terms.

Important: Before returning, please email us with details and photos/videos for assessment.

• Sex Toys Erotica reserves the right to refuse a refund or exchange if requirements are not met.

7. Contact Us

For returns or questions, please email: steadultstore@mail.com

ABN: 5156 463 211